Customer Experience Officer

Are you an experienced customer service leader looking for a meaningful position within your local community centre?

We have an exciting opportunity for a permanent part-time position located in the centre of Byron Bay (Jonson St) within our not-for-profit and charitable organisation, offering 25 hours per week over five days. $33.22 per hour.

The Byron Community Centre Customer Experience Officer plays a significant role, as it is often the first point of contact for people engaging with the Centre.

You will be responsible for creating a welcoming and respectful environment, providing positive responses that support ongoing connection and engagement. You will manage face-to-face interactions, along with managing phone calls and email enquiries, providing information, referrals and establishing appropriate connections.

Major Position Functions

• Coordinate the provision of a welcoming, responsive and professional reception at the Centre.
• Support members of the public, patrons, service users, and all those within the broader community to engage with the Byron Community Centre.
• Contribute to Theatre ticket sales as well as facilitating and promoting our Spaces room hires.
• Assisting Theatre/Spaces patrons including any set-up requirements.
• Maintain supplies, provisions and resources, including purchasing and allocation to budgets.
• Coordinate and support reception volunteers and provide training as required.
• Follow work plans and team priorities, achieve targets and meet quality standards.

Selection Criteria

• Highly organised, with the ability to undertake administrative tasks to support the running of the Byron Community Centre.
• Well-developed communication and interpersonal skills.
• Well-developed IT and computer skills.Ability to work independently, manage own time, work with and support volunteers and work collaboratively as part of a team.
• High-level competence in working well with a diverse range of people, including the public, patrons, vulnerable service users, staff, volunteers and students.
• Ability to manage conflict and aggressive behaviours and to deal with complaints and grievances.
• High-level competence to ensure a positive interaction at the reception.
• An understanding and ethos of working within a not-for-profit organisation (preferred but not necessary).
• Respect for privacy, confidentiality, equity and anti-discrimination.
• Commitment to the Byron Bay community.

Byron Community Centre is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or veteran status.

TO APPLY: Send your CV with an address to the first 5 selection criteria to office@byroncentre.com.au

For more information: office@byroncentre.com.au