The health and safety of our audiences, clients, staff, volunteers and the local community is of the utmost importance to us.
We are paying close attention to all updates from the Australian Government Department of Health on the coronavirus (Covid-19).
At the Byron Theatre and Community Centre, we’re taking additional precautions including increased frequency of cleaning by staff and cleaners, new pre and post show routines to sanitise shared surfaces, making hand sanitiser available for all patrons, staff and volunteers, while ensuring everyone continues to follow NSW Department of Health guidelines.
We’d be very grateful if you’d help keep the Theatre and Centre safe for everybody by practicing enhanced hand washing and taking other recommended control measures when you visit. Most importantly, please do stay at home if you’re feeling unwell or have travelled to, or had contact with someone returning from a high risk area.
Ensuring the safety of our audiences, artists, staff and volunteers is our greatest priority. The Byron Theatre is a local 246-seat, not for profit theatre for hire. We are keeping up to date with all NSW venue restrictions, social distance guidelines and any closures, both locally and nationally, and will react appropriately.
If recommendations advise that events or venues must cease operations, or promoters/event organisers decide to postpone or cancel an event at the Theatre, we will inform you immediately by email or phone. In addition to this, please ensure you check the website for updates on all events.
Rest assured, we are constantly monitoring any Covid-19 updates from the NSW Government website.
Ticket refunds and exchanges are available in accordance with Byron Theatre Ticketing Terms & Conditions Of Sale, or please refer to the Ticketing Terms and Conditions page under Byron Theatre for more details. Byron Theatre cannot issue refunds on behalf of the presenting body, all refund requests will be forwarded to the appropriate event organiser via email.
The Australian Government Department of Health is regularly updating isolation advice. Byron Theatre staff & volunteers are following this advice and we ask that our patrons adhere to the same guidelines.
If you are a patron requesting a ticket exchange or refund based on medical advice that you should be isolated, please send an email to the Box Office Manager: firstname.lastname@example.org
Please cite Covid-19 reasoning and provide a doctor’s note/medical certificate to support your refund request if applicable.
Your request will be passed onto the relevant event organiser for consideration. You will then be notified via email as soon as possible regarding your ticket request. Once your request is approved, your refund will be processed and you will be notified.
If you are requesting an exchange or refund based on any other covid-related circumstance, please email the box office email@example.com and your email will be forwarded to the presenting body for consideration. Please note Byron Theatre does not make ticket refund decisions on behalf of promoters.
It is at your discretion whether you attend theatre events that are proceeding. Unless advised by NSW Government, theatre events will proceed with all or any restrictions in place.
Please DO NOT attend an event:
- If you are feeling unwell.
- Have had close contact with someone confirmed or suspected to have Covid-19.
- Have visited a country considered high risk or been in contact with someone who has.
Present measures are precautionary and we are guided by the advice from the individual event organisers. In general, refunds will not be issued for discretionary non-attendance.
Any refund requests must be submitted prior to the scheduled event.
Thank you for your support and if you have any further questions, please contact the Venue Manager: firstname.lastname@example.org
Ticketing Conditions of Sale
- All tickets are sold on behalf of the presenting body and are subject to the terms and conditions applicable to that event.
- Tickets are not refundable, however some circumstances will be considered, i.e. health and medical emergencies.
- Byron Theatre management reserves the right to refuse admission or evict patrons from the venue.
- Tickets can be exchanged up to 48 hours before an event. Tickets can be exchanged for a different performance date of the same production. Unfortunately we are unable to offer exchanges into a different event.
- Latecomers will only be admitted at the discretion of the Event Management when there is a suitable break in the program.
- The use of cameras or recording equipment is strictly forbidden.
Cancellation of Events
If an event needs to cancel due to Covid-19 related issues, all efforts will be made to reschedule the event to an appropriate time in the future. Ticket holders will be notified as soon as possible by phone or email to advise of the cancellation. All ticket holders will have their tickets transferred to the new date. If a ticket holder is unable to attend the new date for the event, then in consultation with the presenting body, a full refund will be issued. If an alternate date cannot be finalised for the event, then all ticket holders will be refunded.
Patrons are asked to adhere to all and any house rules. For all the latest advice and information please click here.
For health enquiries please utilise the Australian Government Department of Health Coronavirus Information Line 1800 020 080 or the Health Direct hotline 1800 022 222.